Legal Information


Once a sale has been agreed, we will then forward you an invoice. Our preferred method of payments are BAC’s or Cheque. We can also accept Paypal or cash upon delivery. Cash upon delivery can only be performed when we are delivering your goods ourselves. We cant accept card payments. Please note that goods cannot be dispatched until full payment has been received and funds have cleared. Once payment has been received we will issue a receipt of payment.


Now you have purchased your piece, the next step is delivery. We conduct a percentage of the deliveries ourselves. We also have a small network of trusted, reliable couriers which we use. The price will vary slightly depending on the scale / No. of pieces, location, and timings. Most of our deliveries are in the UK, but with a growing export market we also have a courier specific for most parts of Europe.

To obtain a quote or discuss delivery please email

If you are arranging your own courier for collection / return of goods, we can’t be held responsible for items that are lost or damaged during transit, it’s a good idea to be aware of the hauliers insurance policy and terms & conditions. If requested we can for a small charge wrap all items, and what this will entail should be discussed with us at least 2 working days  prior to collection. Do note that some carriers will not cover damage to items that they have not packed themselves even if they do not offer a packing service.

Returns Policy

We want you to be delighted with any product you buy from us, we try to picture and describe our products as accurately as possible but if you are not completely satisfied, please email to let us know within 14 days of receipt of goods. We can then arrange to refund its purchase price (nb the refund will not include the original cost of carriage & packing) once the goods have been successfully returned to us. This is in addition to your statutory rights. We will try and arrange collection of goods where we can, this will incur a collection fee, the amount will be dependent on location. If there is a significant flaw/ structural defect with the item that you weren’t made aware of, then we will arrange collection at our own cost.

If you are arranging your own courier for collection / return of goods, we can’t be held responsible for items that are lost or damaged during transit, it’s a good idea to aware of the hauliers insurance policy and terms & conditions.

Please Note – Any furniture that has been tailored / modified / upholstered specific to the customers requirements cannot be refunded. or telephone 0191 4282466.

All returns should be sent to:

Pure Imagination Ltd, 49B Cuthbert Court, Bede Industrial Estate, Jarrow, Tyne & Wear, NE32 3EG

Once we have received and checked the returned item, we will initiate the refund.

TAX Charges

We operate under the  VAT Margin Scheme for Secondhand furniture. This means we can not show VAT separately on items we sell, and purchasers therefore can not reclaim any VAT. We can send a separate invoice for re-polishing and re-upholstery and also for any new fabric we supply to customers, so that if you are VAT registered the VAT can be reclaimed on this part of the transaction.

Conformity of goods

We take every care to ensure that both the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used to view the products.

This website is provided and operated by Pure Imagination. The copyright in this website and its content belong to Pure Imagination.

Pure Imagination makes every effort to ensure that the information provided on its website is accurate. However, Durhams Transport Training cannot guarantee this, and accepts no liability for any information or advice given via its website.

Pure Imagination excludes all liability to the fullest extent permitted by law to you or a third party for any loss or damage of any kind resulting from the use of or the inability to use any information on this website, loss or corruption of data due to computer viruses or otherwise in respect of the use of the website and howsoever caused.

Any information found on this website is for guidance only and is not intended to constitute a contract and change without notice. Nothing on this website will be deemed to constitute an offer to contract. Reasonable care is taken to ensure that the information contained on this website is accurate. We cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website.

By accessing any page of any web-site operated by Pure Imagination you are deemed to have read, understood and agreed to be legally bound by the conditions of use set out below each time you access such web-site.


Pure Imagination website and its contents are protected by copyright. You may view or download for private purposes but may not otherwise or for any commercial purpose use, reproduce, copy or transmit any part of this site or publish without obtaining the prior written consent of Durhams Transport Training.


Whilst Pure Imagination makes reasonable attempts to exclude viruses from this site, it cannot guarantee such exclusion and no liability is accepted for viruses. It is your responsibility to check all materials for possible viruses before downloading from this website for any purpose.

You are recommended to take all appropriate safe guards before downloading information from this site.


This website may contain links to other websites operated and controlled by parties other than Pure Imagination.

These links are provided in order to enhance the interest of other featured content and are not intended to signify that Pure Imagination endorses or otherwise has any responsibility for the content of the linked website. Pure Imagination therefore do not take responsibility for nor assumes any liability for the contents other websites or home pages which are linked to Pure Imagination web pages.

Governing Law

This Site is intended for UK residents only and only in relation to their activities within the UK. The information on this Site may not be accurate or relevant in relation to activities outside the UK.

These terms and conditions and your use of this website are governed exclusively by English law and any disputes arising from or in connection with these terms and conditions and your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Copyright & Trademarks

The Copyright in all material appearing on this Site belongs to Pure Imagination.

Pure Imagination and logo are registered trade marks of Pure Imagination. All rights to trade marks (whether registered or unregistered), logos and service marks which identify or distinguish goods or services owned, used, produced, or licensed by Pure Imagination or its agents or partners, whether registered or not, are hereby reserved.

Website Ownership

This website and its contents are owned and operated by Pure Imagination, registered in England and Wales with number 04559889 and has its registered office 2 Westoe Village, South Shields, Tyne & Wear, NE33 3DZ, United Kingdom.